I cancelled my trip next weekend- I can't justify spending 4 days out of town, and $500+ dollars, when the dog is possibly dying. The hotel I could bail out of until the 15th, but the tickets to MakerFaire were no-refunds-no-exchanges sorts of things.
I don't usually challenge policies like that. The rules apply to me, and I make my own choices. I'm not the sort of person to yell at the customer service rep or send my entree back.
But it's $60. With the amount of work I've missed due to vet visits, and the horrifying amount of money I'm going to be spending at the oncologist on Monday, I decided to try.
I emailed MakerFaire's customer service to ask for a refund.
"I just found out that my dog has a very aggressive sort of cancer, and I won't be able to attend the event. I know it's silly, but my dog is my best friend, and I can't spend the weekend away from her when I know she might not have many weekends left."
The customer service rep replied within 5 minutes.
"We don't usually refund, but I just lost a furry friend of my own. Spend time with your dog. My condolences. Your purchase has been refunded to your credit card."
The older I get, the more I realize that if you show people your wounds (your REAL wounds, not your "I ORDERED MY STEAK MEDIUM AND THIS IS MEDIUM WELL YOU SHOULD ALL BE FIRED" wounds), they will recognize them, because they have scars in the exact same place.
Thank you, MakerFaire Customer Service Rep. You made a crappy situation a little less crappy. My condolences on the loss of your friend.